Shipping policy
ATELIERLIVING.SHOP
Shipping Policy
How your order is processed, shipped, and delivered across the UAE
Document reference: AL-POL-SHIP-01 | Effective date: 1 August 2026 | Version 1.0
1. Overview
AtelierLiving.shop currently delivers exclusively within the United Arab Emirates (UAE). We are committed to processing and delivering every order as quickly and reliably as possible, and this policy explains what to expect from the moment you place an order to the moment it arrives at your door.
2. Order Processing Time
Once your order is confirmed, our team begins preparing it right away. Orders are processed within 1–3 business days (Sunday to Thursday, excluding UAE public holidays). Processing includes order verification, quality checks, and packing before handover to our delivery partner.
• Orders placed before 2:00 PM UAE time are typically processed the same business day.
• Orders placed on Fridays, Saturdays, or public holidays begin processing on the next business day.
• During high-demand periods (sales, promotions, holidays), processing may take slightly longer; we will notify you if this happens.
3. Delivery Timeline
After your order has been processed and handed over to our delivery partner, delivery within the UAE typically takes an additional 2–3 business days, depending on your Emirate and area.
• Estimated total time from order confirmation to delivery: approximately 3–6 business days.
• Deliveries are made to Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
• Remote or less accessible areas may require 1–2 additional days.
4. Order Tracking
Once your order has been dispatched, you will receive tracking information (via SMS, WhatsApp, or email, depending on the details provided at checkout) so you can follow your delivery in real time. If you do not receive tracking details within 3 business days of placing your order, please contact our support team and we will provide an update.
5. Shipping Delays
While we work hard to meet our stated timelines, delays can occasionally occur due to factors beyond our control, including but not limited to:
• Weather conditions or unforeseen courier disruptions.
• High order volumes during sales, promotions, or holiday periods.
• Incomplete or incorrect delivery information provided at checkout.
• Customs, security, or area-access restrictions specific to certain buildings or communities.
If a delay occurs, our team will proactively try to keep you informed. You are also welcome to contact us at any time for a status update using the details below.
6. Customer Responsibilities
• Provide a complete and accurate delivery address, including Emirate, area, building/villa details, and a reachable mobile number.
• Be available to receive the order at the provided address and phone number, or arrange for someone else to receive it on your behalf.
• Inform us promptly if you need to update your delivery address or contact number after placing an order.
• Inspect your package upon delivery where possible, and report any visible damage to the courier and to our support team as soon as possible.
Please note: if a delivery attempt fails due to an incorrect address, an unreachable phone number, or the customer being unavailable after reasonable attempts by the courier, additional delivery charges or delays may apply for a re-attempt.
7. Shipping Costs
Shipping fees (if applicable) are calculated and displayed at checkout before you confirm your order. Any free-delivery promotions will be clearly indicated on the relevant product or checkout page.
Contact Us
Our customer support team is here to help with any questions about your order.
Customer Support Email: connectatelierliving@gmail.com
Website: www.atelierliving.shop
Support Hours: Sunday – Thursday, 9:00 AM – 6:00 PM (UAE time)